Returns Policy

At Her Flow, we are committed to providing high-quality products and customer care.

Due to the nature of our products and for health and safety reasons, we are unable to accept returns or provide refunds for opened or used products unless the item is faulty, damaged, or incorrect.

Change of Mind:
We do not offer refunds or exchanges for change of mind purchases.

Damaged, Faulty, or Incorrect Orders:
If an order arrives damaged, faulty, or incorrect, customers can contact:
chelsea@herflow.com.au within 7 days.

Returns & Refunds

Common Returns Questions

Everything you need to know about our returns policy at Her Flow.

See all FAQs →

Due to the nature of our products and for health and safety reasons, we are unable to accept returns or provide refunds for opened or used products. Returns are only accepted if the item is faulty, damaged, or incorrect.

We do not offer refunds or exchanges for change of mind purchases. We recommend reviewing your order carefully before completing your purchase.

We're sorry to hear that! Please contact us at chelsea@herflow.com.au within 7 days of receiving your order and we'll make it right as quickly as possible.

We stand behind the quality of Calm+. If you have a concern with your order, please reach out to us at chelsea@herflow.com.au and we'll do our best to make it right.