HER FLOW TERMS, DISCLAIMER & WEBSITE USE
Last Updated: June 2026
Welcome to Her Flow. By accessing this website and purchasing products from Her Flow, you agree to the following Terms and Conditions, Website Disclaimer and Health Disclaimer.
If you do not agree with these terms, please discontinue use of this website.
ABOUT HER FLOW
Her Flow is an Australian-owned wellness brand focused on supporting women's health and wellbeing through thoughtfully formulated complementary medicines and wellness products.
ABN: 74 667 197 244
Email: chelsea@herflow.com.au
WEBSITE INFORMATION DISCLAIMER
The information provided on this website is intended for general informational and educational purposes only.
The content on this website is not intended to diagnose, treat, cure or prevent any disease and should not be relied upon as medical advice.
Information published on this website is not a substitute for professional medical advice, diagnosis or treatment.
Always seek advice from a qualified healthcare professional regarding any medical concerns.
Never disregard professional medical advice or delay seeking treatment because of information found on this website.
HEALTH DISCLAIMER
Her Flow products are formulated to support general health and wellbeing.
Individual results may vary.
You should consult your healthcare practitioner before using any supplement if you:
- Are pregnant or breastfeeding
- Have a medical condition
- Are taking prescription medication
- Have allergies or sensitivities
- Are under medical supervision
Always read the label and follow directions for use.
If symptoms persist, worsen or continue, consult your healthcare professional.
Supplements should not replace a balanced diet and healthy lifestyle.
PRODUCT DISCLAIMER
We make every effort to ensure product descriptions, ingredient information, images and pricing are accurate and up to date.
However, Her Flow does not warrant that:
- Product descriptions are error free
- Website content is complete or current at all times
- Products will always be available
Her Flow reserves the right to:
- Correct errors or omissions
- Update product information
- Change pricing
- Modify product availability
- Discontinue products without notice
Testimonials, reviews and customer experiences featured on this website represent individual experiences only and do not guarantee results.
ORDERS
By placing an order, you are offering to purchase products from Her Flow.
All orders are subject to acceptance and availability.
Her Flow reserves the right to:
- Refuse orders
- Limit quantities purchased
- Cancel suspected fraudulent transactions
- Cancel orders due to pricing or website errors
If an order is cancelled after payment has been processed, a full refund will be issued.
PRICING
All prices displayed on this website are in Australian Dollars (AUD).
Prices are subject to change without notice.
Where applicable, GST will be included and clearly displayed at checkout.
PAYMENT
Payment must be received in full before products are dispatched.
Payments are securely processed through approved third-party payment providers including Shopify Payments, PayPal and other available payment methods.
Her Flow does not store customer credit card details.
SHIPPING
We currently ship within Australia.
Estimated delivery timeframes are provided as a guide only and are not guaranteed.
Her Flow is not responsible for delays caused by:
- Australia Post
- Courier services
- Weather events
- Public holidays
- Circumstances beyond our control
Risk in products passes to the customer upon delivery.
Customers are responsible for ensuring shipping information is accurate.
RETURNS & REFUNDS
Her Flow complies with Australian Consumer Law.
Due to the nature of health supplements, we are unable to accept returns for change of mind on opened products.
You may be entitled to a refund, replacement or exchange where products:
- Are faulty
- Are damaged in transit
- Are incorrectly supplied
- Fail to meet Australian Consumer Law consumer guarantees
Refund requests should be submitted within 7 days of receiving your order.
Please contact: chelsea@herflow.com.au for assistance.
LIMITATION OF LIABILITY
To the maximum extent permitted by law, Her Flow excludes liability for:
- Indirect loss
- Consequential loss
- Loss of profits
- Loss of opportunity
- Loss arising from reliance on website information
Her Flow's total liability is limited to the amount paid by the customer for the relevant product.
Nothing in these Terms excludes rights available under Australian Consumer Law.
INTELLECTUAL PROPERTY
All website content remains the property of Her Flow, including:
- Logos
- Branding
- Product names
- Graphics
- Photography
- Product images
- Website copy
- Marketing materials
No content may be reproduced, copied, modified, distributed or used without prior written consent from Her Flow.
THIRD-PARTY LINKS
This website may contain links to external websites.
Her Flow is not responsible for the content, accuracy, security or privacy practices of third-party websites.
Users access third-party websites at their own risk.
WEBSITE AVAILABILITY
While we endeavour to keep the website available at all times, Her Flow does not guarantee uninterrupted access.
We reserve the right to suspend, modify or discontinue any aspect of the website without notice.
CHANGES TO THESE TERMS
Her Flow reserves the right to update these Terms and Conditions at any time.
Changes become effective immediately upon publication on this website.
Continued use of the website constitutes acceptance of any updated terms.
GOVERNING LAW
These Terms and Conditions are governed by the laws of Queensland, Australia.
Any dispute arising from the use of this website or purchase of products will be subject to the jurisdiction of the courts of Queensland.
IMPORTANT NOTICE
Always read the label and follow directions for use.
If symptoms persist, talk to your healthcare professional.
Supplements should not replace a balanced diet and healthy lifestyle.
Individual results may vary.
PRIVACY POLICY
Last Updated: June 2026
Her Flow respects your privacy and is committed to protecting your personal information.
Information We Collect
We may collect:
- Name
- Email address
- Shipping address
- Billing address
- Phone number
- Order history
- Payment information (processed securely by third-party providers)
How We Use Your Information
We use your information to:
- Process orders
- Deliver products
- Provide customer support
- Send order updates
- Improve our website and services
- Send marketing communications where consent has been provided
Email Marketing
If you subscribe to our newsletter, we may send promotional emails regarding products, launches and special offers.
You may unsubscribe at any time using the unsubscribe link included in marketing emails.
Security
We take reasonable measures to protect your personal information.
However, no online transmission or storage system can be guaranteed completely secure.
Third-Party Providers
We may share necessary information with trusted service providers including:
- Shopify
- Payment processors
- Australia Post
- Courier services
- Email marketing platforms
Only information required to provide services will be shared.
Access & Corrections
You may request access to or correction of your personal information by contacting: chelsea@herflow.com.au
Contact
For privacy enquiries, contact: chelsea@herflow.com.au
